True offline working. Even in areas of no connectivity TotalMobile allows you to continue working as normal.
Customer Satisfaction Improvement
Consilium undertake regular customer satisfaction surveys to ensure that our customers are getting the highest quality of service from our Helpdesk. We are delighted to announce that based on our most recent questionnaire, levels of customer satisfaction for our mobile customers have increased from last year. The results of the survey are detailed below. We plan to maintain this high level of customer satisfaction and continue improving our helpdesk services. We would like to take this opportunity to thank all our customers who took part in the survey, your feedback is very valuable to us.
Helpdesk Manager, Antoinette Bradley, commented "The team have been working really hard to provide the highest standard of customer service. We are pleased with the results. 100% of respondents agreed that the analyst who dealt with their call was knowledgable, professional and understood their problem. We are aiming to reach 100% for all the areas surveyed; every customer deserves an excellent experience."
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2010 |
2011 |
|
|
% Respondents Strongly Agree/Agree |
||
|
For calls logged by telephone: The Analyst answered my call in a polite, courteous and respectful manner. |
100 |
100 |
|
The Analyst(s) who dealt with my call were knowledgeable, professional and understood my problem. |
98 |
100 |
|
I was provided with regular, relevant updates on the progress of my call. |
95 |
95 |
|
Information was relayed to me via the most suitable channels. |
98 |
100 |
|
My problem was resolved in a timely and efficient manner. |
87 |
95 |
|
I was given a high quality, complete solution to my problem. |
79 |
95 |
Date Posted: 29 Jun 2011